Patients' Experience and Satisfaction with Psychosocial Intervention Clinic of Government Medical College and Hospital Chandigarh

Abstract

ABSTRACT

Background: Patient satisfaction with mental health services is increasingly being studied because it is a good predictor of quality in service delivery and individual healthcare. Patients who are satisfied with the effectiveness of interventions are more likely to comply with treatment and take advantage of services Objectives: To assess the patient's experience and satisfaction with psychosocial intervention (PSI) clinic. To assess the unmet needs of the patients currently attending psychosocial intervention clinic. To assess the level of functioning of the patients attending psychosocial intervention clinic. To assess the quality of life of the patients attending psychosocial intervention clinic. Materials & Methods: The study sample includes 50 patients who have received at least 3 sessions from Psychosocial Intervention Clinic in the last 6 months. The study design was cross sectional. Instruments used in this study were socio-demographic and clinical data sheet, socio-demographic schedule for caregiver, patient satisfaction scale, psychosocial intervention needs checklist, global assessment of functioning, and World Health Organization quality of life-BREF. Result: Patients at the PSI clinic had diverse psychosocial needs, which were effectively addressed. They reported high satisfaction, particularly in trust and communication. Their functioning across various domains improved significantly, indicating positive outcomes from psychosocial intervention. Conclusions: The findings underline the pivotal role of psychosocial intervention in addressing the multifaceted needs of patients with mental illness. High satisfaction levels and improved functioning across domains reflect the positive impact of such interventions, emphasizing their importance in enhancing quality of life and overall well-being.

Keywords: Psychosocial intervention, needs, quality of life, occupational functioning.